 Job Details
| Job Title: | | Telesales Administrator | | | Description: | | Telesales Administrator - Rayleigh, Essex
Function: Telesales / Chasing
Reporting To: Telesales Call Centre Manager
Last Updated: August 2007
ROLE PURPOSE
To obtain a completed application to be able to pass for quoting, ensuring that both inbound and outbound customer contact is made as per the department and individual targets and that all chasing of customer documentation is carried out as required during the loan process.
KEY ACCOUNTABILITIES
To contact all leads given within specified individual targets.
To ensure customers always receive a professional level of customer service both inbound and outbound.
Take full application in a compliant and professional manner ensuring all information is correct and confirmed with the customer.
Pass applications for credit search and quoting.
To assist in chasing credit agreements and associated documents as requested.
KEY RESULT AREAS
High quantity of calls made.
Incoming calls to be answered promptly and redirected efficiently within the business where needed.
High customer contact rate resulting in good conversion of leads.
Effective chasing resulting in customer documentation being received to allow the processing of the loan.
SKILLS
A positive attitude
A good telephone manner
Customer service
Organisation
Computer literate
PERSONAL ATTRIBUTES
Ability to cope under pressure
Approachable
Flexible
Patient
Adaptable
Common Sense approach
Sense of humour
Team Player
COMPETENCIES
Improving Performance
Actively seeks to acquire additional skills
Learns from own and others experiences
Achieving Goals
Treats own deadline and targets as personal commitments
Pushes self hard when faced with tough challenges
Willingly puts in extra effort when required
Demonstrates enthusiasm and determination
Making Decisions
Consults with others when making decisions
Team Working
Works as part of a team and gains the trust and support of colleagues
Communicating Openly
Modified personal style to suit the situation
Providing Quality Service
Give cheerful, friendly service to customers
Clarifies the customers real needs and expectations
Managing Change
Keeps an open mind, adapting rapidly to changes
Adapts practices used successfully elsewhere
Tries out ideas suggested by others
Planning
Plans own time to increase personal productivity
Clarifies own understanding of whats required
| | | Type: | | Permanent | | Financial
Qualifications: | | | | General
Qualifications: | | | | Systems
Experience: | | | | | Salary Range: | | £13000 - £18000/annum OTE £26K | | | Benefits: | | | | | Location: | | Essex
| | | Job URL: | | http://www.cv-library.co.uk/cgi-bin/jdb_view_vacancy.cgi?jobref=101159799&s=100032 | |
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