 Job Details
| Job Title: | | 1st Notification Claims - Altrincham | | | Description: | | 1st Notification Claims - Altrincham - Cheshire, Cheshire
1st Notification Claims Handler
Salary package to 16k + Benefits
Our client is seeking candidates from any claims background to work on 1st Notification claims. To be successful in this position you will have a sound educational background with a strong customer approach and experience in a customer service capacity. This is an excellent opportunity to break into the insurance and legal profession with a leading company.
Role Purpose
To deliver outstanding customer service at first point of contact and provide an excellent claims handling service, in line with all procedures and standards
Principal Responsibilities
Handle first notification of loss to meet and exceed team objectives
Answering customer calls in line with schedule
Proactive identification of fraudulent cases and recovery potential
Provide advice, guidance, services and solutions which meet the customers needs, referring more complex cases through to the appropriate pipelines as appropriate
Produce and process all documentation resulting from the customer contact in an effective and timely manner, or ensure that the information passes to colleagues responsible for these activities
Develop and maintain all required skills, including a good working knowledge of relevant software tools and systems, to facilitate the effective delivery of work activities
Provide excellent customer service at the first point of contact
Maintain an awareness of GI products, services and developments to improve service and claims handling.
Receive, understand and assess customers' requirements to ensure that the services provided meet their needs
Dimensions
Working in a team of up to 12 Claims Customer Advisers, reporting to a Claims Team Manager
Challenges and Opportunities
Delivering an excellent claims handling service
Ensuring the customer is satisfied with the claims service
Successfully achieving and exceeding individual and team objectives
Being a key part of a dynamic and cohesive team
Being responsible for effective call control
Decision Making
Being able to match the customer's requirement with an appropriate agreed settlement
Knowledge / Skills / Experience
Excellent verbal communication skills
Excellent listening and questioning skills
Confidence and tenacity
Understanding of Underwriting principles and use of GI product knowledge / policy cover to service the customer's requirements
Experience of working in a customer centric environment, whilst desirable, is not essential
Attention for detail / thoroughness
Negotiation, influencing and decision-making
Able to act with honesty, dignity and integrity
An excellent team player | | | Type: | | Permanent | | Financial
Qualifications: | | | | General
Qualifications: | | | | Systems
Experience: | | | | | Salary Range: | | £0 - £16000/annum N/A | | | Benefits: | | | | | Location: | | Cheshire
| | | Job URL: | | http://www.cv-library.co.uk/cgi-bin/jdb_view_vacancy.cgi?jobref=101150704&s=100032 | |
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