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Sunday, 12 February 2012 06:49 GMT

Job Details

Job Title:Team Leader
Description:Team Leader - Aylesbury, Buckinghamshire Our client requires a Team Leader for their annuity department Key accountabilities: • To lead and manage a team of (Senior) Client Services Assistants including holding regular one to one meetings, providing feedback on performance, setting objectives, conducting coaching and training as required. • To monitor telephone calls, written correspondence and new business processing work to ensure that standards are met and maintained. • To provide Sales & Operations Manager with appropriate statistics. • To take responsibility for any customer complaints received by team members and refer escalating complaints to the appropriate person. Must be able to identify oral and written complaints. • To liaise with annuity product providers to ensure a smooth and effective working partnership for processing proposals. • To maintain and expand technical knowledge relating to the annuity market and the Financial Services industry. Key Skills: • Experience of leading and managing a team of individuals within a customer service environment. • The ability to be able to manage time effectively, priorities work and meet deadlines. • The ability to deal with sensitive / complaint cases. • To study and achieve FPC1 and 2
Type:Permanent
Financial
Qualifications:
General
Qualifications:
Systems
Experience:
Salary Range:£23000 - £24000/annum
Benefits:
Location:Buckinghamshire
Job URL:http://www.cv-library.co.uk/cgi-bin/jdb_view_vacancy.cgi?jobref=101159072&s=100032

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